Customer Experience Officer

• Casual Position
• $36.73 per hour + superannuation and casual loading

 

Be part of a team that delivers high-quality, responsive service to the Wodonga community. As a Customer Experience Officer, you’ll play a key role in the day-to-day operation of Council’s “one stop shop” customer service function—providing accurate information, resolving enquiries and ensuring every interaction leaves a positive impression.

This is a fast-paced and rewarding role where no two days are the same. You’ll work across front counter, contact centre and administrative functions, helping connect the community with the services they need.

 

Key aspects of the role:

• Be the first point of contact for the community
  You’ll initially support our contact centre by responding to customer enquiries over the phone, providing accurate information and working towards first-time resolution. As you build confidence and experience in the role, you’ll expand your responsibilities to also support front counter and digital enquiries, delivering a welcoming, professional and consistent experience across all customer touchpoints.
  
  
• Deliver high-quality contact centre support
  Manage a high volume of calls, emails and service requests in a fast-paced environment. You’ll accurately capture requests, provide timely updates and ensure enquiries are directed to the right teams when needed.
  
  
• Manage cashiering and administrative processes
  Handle financial transactions, receipting and daily balancing activities with a high level of accuracy and accountability. You’ll also support administrative tasks such as visitor management, deliveries and record keeping to ensure smooth operations.
  
  
• Build relationships and improve service delivery
  Work closely with internal teams and stakeholders to resolve enquiries and enhance the customer experience. You’ll also contribute ideas to improve systems and processes, supporting a more efficient and customer-focused service.

 

What we’re looking for

• Experience in a high-volume customer service or contact centre environment
• Strong communication skills, with the ability to engage effectively with a wide range of people
• Excellent organisational skills and the ability to manage competing priorities
• Confidence using a range of computer systems and adapting to new technology
• Strong attention to detail and accuracy, particularly in data entry and financial transactions
• A team-focused approach with a commitment to delivering great customer outcomes

 

Why join us?
At Wodonga Council, we support your growth and wellbeing with:

• Career Development – Ongoing learning, mentoring, and progression opportunities.
• Leave Entitlements – Generous and flexible leave to support work-life balance.
• Flexible Work Options – Where applicable, enjoy adaptable hours and flexible work arrangements.
• Health & Wellbeing – Access to Fitness Passport, EAP, and other wellness initiatives.

 

To apply, visit Wodonga Council — Careers
Click “Apply” to:

• Complete our online application form
• Submit a brief cover letter
• Upload your current resume

Support on how to complete these tasks can be found here

 

Prior to commencement, the successful applicant will be required to provide the following.

• A copy of a recent National Police Check (less than 3 months)
• A current driver’s licence

Evidence regarding right to work in Australia will also need to be presented.

 

 

Enquiries 
Team Leader Customer Experience – Jess Hales – 0421 636 345 - [email protected]

 

Applications close: 11:59pm Sunday 26^th April 2026

This position may be filled prior to the closing date if an exceptional applicant is identified.