Collections Engagement Officer

 

• Part-time - Permanent role
• 30 hours per week 
• $36.73 per hour + superannuation
• Great work-life balance | Flexible working options available

 

Love connecting people with stories, learning and community?

Join Hyphen’s friendly team to shape and share a vibrant library collection that reflects Wodonga’s diverse community. In this role you will develop, maintain and promote physical and digital resources, help create engaging programs and activities that connect the community with the collection, support seamless circulation services, and deliver warm, professional customer service across Hyphen.

 

Key aspects of the role

• Program development and delivery
  Designs and delivers activities that provide the community with ways to connect with the collection and promotes reading, learning and discovery. Creates opportunities for reader advisory and literacy-focused programs that encourage engagement across all ages and abilities.
  

 

• Collection development and acquisitions
  Builds and maintains a vibrant, relevant and diverse collection that reflects community needs and borrowing trends. Coordinates acquisitions and supplier relationships to ensure the best use of the collections budget and identifies opportunities for improvements in collections and service delivery.

 

• High level Customer Service

  Provides professional front-of-house service across Hyphen, creating a welcoming experience for visitors, including assisting customers with physical, sensory or intellectual disabilities, to achieve equitable access to council services.

 

• Create opportunities for community engagement
  Promotes collections through displays, marketing and reader advisory, connecting resources to programs and literacy development.

 

What the ideal candidate will bring

You will bring qualifications and/or experience in a library, museum, education, cultural or customer service setting, along with knowledge of collection management and the role of libraries in community literacy. You are confident with technology and library systems, detail-oriented in administration, and bring strong communication, customer service, and public programming experience to working in a diverse and busy environment. Above all, you are collaborative, adaptable and committed to making Hyphen a welcoming hub for the community.

 

Why join us?
At Wodonga Council, we support your growth and wellbeing with:

• Career Development – Ongoing learning, mentoring, and progression opportunities.
• Leave Entitlements – Generous and flexible leave to support work-life balance.
• Flexible Work Options – Where applicable, enjoy adaptable hours and flexible work arrangements.
• Health & Wellbeing – Access to Fitness Passport, EAP, and other wellness initiatives.

 

Location – onsite

 

Key Selection Criteria:  

Our ideal candidate will be able to show us the following. 

1.    Qualifications and/or relevant experience in a library, museum, education, cultural or customer service setting.

2.    Experience in collections development preferably in the context of Public Libraries

3.    Experience in developing and delivering public programs

4.    Experience in developing and delivering reader advisory and literacy development activities in relation to the collection

5.    Demonstrated high level of administration skills with an eye for detail

6.    A high level of customer service skills and experience in a busy and varied customer service environment with a focus on cultural sensitivity and meeting the needs of clients from a wide variety of backgrounds.

7.    Commitment and ability to work effectively in a team-based environment as well as the ability to work independently

 

How to Apply

To apply, visit Wodonga Council — Careers
Click “Apply” to:

• Submit brief cover letter addressing the key selection criteria

• Upload your current resume

• Complete our online application form

Support on how to address this criteria can be found here

 

Prior to commencement, the successful applicant will be required to provide the following.

• A copy of a recent National Police Check (less than 3 months)
• A current driver’s licence
• Any other mandatory requirements outlined in the position description (eg. first aid, CPR, WWCC, forklift).

If applicable, evidence regarding right to work in Australia will need to be presented.

 

Enquiries 

Library Engagement Coordinator - Meaghan Brown – (02) 6022 9273 | [email protected]

 

Applications close 11.59pm, Sunday 14th September 2025

 

This position may be filled prior to the closing date if an exceptional applicant is identified.