Vacancy Details

 

Service Improvement Officer

 

  •  Full-time - Permanent role 
  •  $46.12 per hour
  •  Great work-life balance - Flexible working options available 

 

Drive innovation and service excellence across council!
 Are you passionate about improving community outcomes through smarter services? Wodonga Council is seeking a Service Improvement Officer to lead service reviews, map processes, and drive performance monitoring that aligns with our strategic goals. Collaborating across teams—especially with Information Services—you’ll help shape a culture of innovation, data-informed decision-making, and continuous improvement that makes a real difference.

 

 

 Key Aspects of the Role

 

  •  Drive Continuous Improvement
     Support the delivery of service reviews and business improvement initiatives that enhance efficiency, effectiveness, and community outcomes.
  •          Collaborate Across Teams
     Work closely with internal stakeholders and cross-functional teams to map processes, deliver workshops, and coordinate service planning activities.
  •          Inform Decision-Making
     Gather, analyse, and present performance data and benchmarking insights to support evidence-based decision-making and innovation.
  •          Deliver Strategic Projects
     Contribute to medium to complex projects within council’s Integrated Planning and Reporting Framework, aligned with the Local Government Act 2020.
  •         Champion a Customer-Centric Approach
     Help embed a culture of high-quality, customer-focused service delivery that builds trust and confidence in council operations.

 

What we offer

Career development

At Wodonga Council, we offer continuous learning, mentorship and professional growth opportunities. Whether you’re looking to expand your skills or advance your career, we support your career development every step of the way.

Leave entitlements

Our organisation values work-life balance and offers generous and flexible leave entitlements to support your needs. We understand that access to time away from work when you need it will optimise the time spent in the office.

Flexible work options (where applicable)

Enjoy generous and flexible working arrangements that support your work-life balance, including adaptable hours and remote working opportunities.

Location – onsite

This role will require you to be onsite during working hours.

EAP, fitness program, health and wellbeing initiatives

Join our team and take advantage of Fitness Passport, find support in the Employee Assistance Program and enjoy a range of health and well-being initiatives designed to support your physical and mental wellness. 

 

 

Key Selection Criteria:  

  • A relevant tertiary qualification in a relevant discipline, (e.g. continuous improvement, data analytics, project or business management) and demonstrated experience in a similar role, ideally within a Local Government or comparable complex organisational environment

     

  • Demonstrated ability to work collaboratively in project teams and across all levels of the organisation, building trust and strong relationships to support change and achieve sustainable outcomes, ideally with experience in service planning and service review
  • Demonstrated high-level written, verbal, and presentation skills, with the ability to clearly convey complex information and confidently lead workshops or stakeholder engagements
  • High-quality proficiency in business systems and digital tools, including Microsoft 365 applications including SharePoint and specialised information management systems, with the ability to quickly learn and adapt to new technologies and platforms
  • Proven understanding and experience in applying project management, change management, and continuous improvement methodologies to deliver measurable outcomes

 

 Wodonga Council serves one of Victoria’s fastest-growing regional cities in North East Victoria, offering career growth, a vibrant community, and a balanced regional lifestyle.

We are committed to a safe, inclusive workplace and value diversity in all forms. We encourage applications from Aboriginal and Torres Strait Islander peoples, individuals of diverse genders, sexualities, abilities, ages, cultures, and backgrounds—including veterans. For any queries, contact our People Team at hr@wodonga.vic.gov.au.

 

How to Apply

Visit our website www.wodonga.vic.gov.au/careers

Use the “apply” button to commence your application.

Applicants will be required to;

  •          Complete an online form and address the key selection criteria as outlined above (support on how to address this criteria can be found here)
  •          Upload a brief cover letter
  •          Upload a current resume

 

Prior to commencement, the successful applicant will be required to provide the following.

  •          A copy of a recent National Police Check (less than 3 months)
  •          A current driver’s licence
  •          Any other mandatory requirements outlined in the position description (eg. first aid, CPR, WWCC, forklift).

The completion of a pre-employment functional assessment (paid for by the council) might also be required.

If applicable, evidence regarding right to work in Australia will need to be presented.

 

 

Enquiries 

Team Leader Business Improvement - Sarah Miller – 0478 282 772 - smiller@wodonga.vic.gov.au

 

Applications close 11.59pm, 6th of July 2025

 

This position may be filled prior to the closing date if an exceptional applicant is identified.