Customer Experience Officer
- Part-time - Permanent role
- Hourly rate starting at $35.60 plus superannuation
- Great work-life balance
Wodonga Council is a local government organisation servicing one of Victoria’s fastest growing regional cities, located in North East Victoria.
We offer the perfect balance of career growth, a regional lifestyle and access to a vibrant city. Working with a growing and engaged community, Wodonga Council’s programs and services are designed to deliver its vision for our city, our people and our future.
We are committed to fostering a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, appreciated, and encouraged. We encourage applications from individuals of diverse backgrounds, including, but not limited to, the Aboriginal and Torres Strait Islander community, people with diverse gender identities and sexualities, individuals with disabilities, and people of all ages, cultures, and ethnic backgrounds. We welcome applications from veterans, and if you wish to discuss your application with our People Team, please contact hr@wodonga.vic.gov.au
What we will offer
Career development
At Wodonga Council, we offer continuous learning, mentorship and professional growth opportunities. Whether you’re looking to expand your skills or advance your career, we support your career development every step of the way.
Leave entitlements
Our organisation values work-life balance and offers generous and flexible leave entitlements to support your needs. We understand that access to time away from work when you need it will optimise the time spent in the office.
Location – onsite
This role will require you to be onsite during working hours.
EAP, fitness program, health and wellbeing initiatives
Join our team and take advantage of Fitness Passport, find support in the Employee Assistance Program and enjoy a range of health and well-being initiatives designed to support your physical and mental wellness.
The role
The Customer Experience Officer is responsible for delivering high-quality customer service in a “one-stop shop” environment. This includes providing accurate information, resolving inquiries efficiently, and ensuring positive interactions with both internal and external stakeholders.
Key selling points
- Be the first point of contact for the community, providing essential support and information.
- Play a key role in enhancing customer experience and strengthening community relationships.
- Gain hands-on experience in local government operations.
Key aspects of the role include the following. (Please add key aspects of the role)
- Use sound judgment to resolve inquiries within established guidelines.
- Recognise and appropriately refer sensitive or complex matters.
- Adapt to changing work demands while maintaining high service standards.
- Process online inquiries, manage digital communication channels, and ensure data accuracy.
How to Apply
Visit our website www.wodonga.vic.gov.au/careers
Use the “apply” button to commence your application.
Applicants will be required to;
- Upload a brief cover letter
- Upload a current resume
Prior to commencement, the successful applicant will be required to provide the following.
- A copy of a recent National Police Check (less than 3 months)
- A current driver’s licence
· Any other mandatory requirements outlined in the position description (eg. first aid, CPR, WWCC, forklift).
The completion of a pre-employment functional assessment (paid for by the council) might also be required.
If applicable, evidence regarding right to work in Australia will need to be presented.
Enquiries
Team Leader Customer Experience – Jess Hales – 0421 636 345| jhales@wodonga.vic.gov.au
Applications close 11.59pm, Monday April 7th, 2025
Position description below