Customer Experience Officer Casuals
- Driven to deliver exceptional service? Join our team as a Casual Customer Experience Officer and help create unforgettable experiences in our vibrant community!
- Hourly rate starting from $35.60 and 25% additional loading plus superannuation
Wodonga Council is a local government organisation servicing one of Victoria's fastest growing regional cities, located in North East Victoria.
We offer the perfect balance of career growth, a regional lifestyle and access to a vibrant city. Working with a growing and engaged community, Wodonga Council's program's and service's are designed to deliver its vision, for our city our people and our future.
We are committed to fostering a safe and inclusive workplace where diverse styles, backgrounds experiences and perspectives are valued, appreciated and encouraged. We encourage applications from individuals of diverse backgrounds, including, but not limited to the Aboriginal and Torres Strait Islander community, people with diverse gender identities and sexualities, individuals with disabilities and people of all ages cultures and ethnic backgrounds. We welcome applications from veterans, and if you wish to discuss your application with our People Team please contact hr@wodonga.vic.gov.au
What we will offer
Career development
At Wodonga Council, we offer continuous learning, mentorship and professional growth opportunities. Whether you're looking to expand your skills or advance your career, we support your career development every step of the way.
Leave entitlements
Our organisation values work-life balance and offers generous and flexible leave entitlements to support your needs. We understand that access to time away from work when you need it will optimise the time spent in the office.
Flexible work options
Enjoy generous and flexible working arrangements that support your work-life balance including adaptable hours and remote working opportunities.
Location onsite
This role will require you to be onsite during working hours.
EAP fitness program health and wellbeing initiatives
Join our team and take advantage of Fitness Passport, find support in the Employee Assistance Program and enjoy a range of health and wellbeing initiatives designed to support your physical and mental wellness.
The role
Are you a customer service superstar with a passion for creating seamless and positive experiences? Do you thrive in a dynamic environment where every interaction makes a difference? If so, we want you on our team!
As a Casual Customer Experience Officer, you will be the friendly face and voice of our council, assisting residents and visitors across reception, cashiering and contact centre duties. Your role will be essential in ensuring every customer receives accurate information, timely assistance and a welcoming experience whether in person, over the phone or online.
What You Will Do
- Provide first-class service by handling customer enquiries efficiently and professionally.
- Assist with reception duties, greeting visitor's, processing payments and managing administrative task's.
- Operate the customer service phone line, responding to enquiries and directing calls.
- Manage online chat and email enquiries to ensure prompt and accurate responses.
- Ensure all interactions align with our commitment to excellence and community service.
What We Are Looking For
- Strong communication and problem-solving skills.
- A positive and proactive attitude with a customer-first mindset.
- Ability to handle multiple tasks in a fast-paced environment.
- Experience in customer service, reception or call centre roles (preferred but not essential).
- Attention to detail, especially with data entry and financial transaction's.
Why Join Us?
- Gain valuable experience in a dynamic, community-focused role.
- Flexible casual hours to suit your lifestyle.
- Be part of a supportive and professional team.
- Make a meaningful impact by helping residents access the services they need.
If you are ready to bring your customer service skills to a role where every day is different, apply now and become a vital part of our community!
How to Apply
Visit our website www.wodonga.vic.gov.au/careers
Use the apply button to commence your application
Applicants will be required to
- Upload a brief cover letter
- Upload a current resume
Prior to commencement the successful applicant will be required to provide the following.
- A copy of a recent National Police Check (less than 3 months)
- A current driver's licence
- Any other mandatory requirements outlined in the position description (e.g. first aid CPR WWCC forklift).
The completion of a pre employment functional assessment (paid for by the council) might also be required
If applicable evidence regarding right to work in Australia will need to be presented.
Enquiries
Team Leader Customer Experience - Jess Hales - jhales@wodonga.vic.gov.au - 0421 636 345
Applications close 11:59pm Wednesday 14th May 2025
Position description below