Customer Experience Officer
- Casual role within our Customer Experience Team
- Hourly rate starting at $33.90, plus 25% casual loading and superannuation
- Great work-life balance options
Wodonga Council is a local government organisation servicing one of Victoria’s fastest growing regional cities, located in North East Victoria.
Working with a growing and engaged community, Wodonga Council’s programs and services are designed to deliver its vision for our city, our people and our future.
We offer the perfect balance of career growth, a regional lifestyle and access to a vibrant city. Working with a growing and engaged community, Wodonga Council’s programs and services are designed to deliver its vision for our city, our people and our future.
We are committed to fostering a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, appreciated, and encouraged. We encourage applications from individuals of diverse backgrounds, including, but not limited to, the Aboriginal and Torres Strait Islander community, people with diverse gender identities and sexualities, individuals with disabilities, and people of all ages, cultures, and ethnic backgrounds. We welcome applications form veterans, and if you wish to discuss your application with our People Team, please contact hr@wodonga.vic.gov.au
What we will offer?
Career development
At Wodonga Council, we offer continuous learning, mentorship and professional growth opportunities. Whether you’re looking to expand your skills or advance your career, we support your career development every step of the way.
Leave entitlements
Our organisation values work-life balance and offers generous and flexible leave entitlements to support your needs. We understand that access to time away from work when you need it will optimise the time spent in the office.
Location – onsite
This role will require you to be onsite during working hours.
EAP, fitness program, health and wellbeing initiatives
Join our team and take advantage of Fitness Passport, find support in the Employee Assistance Program and enjoy a range of health and well-being initiatives designed to support your physical and mental wellness.
The role
The Customer Experience Officer is the first point of contact for council services. It is a fantastic opportunity to build relationships with the community and your knowledge of local government.
The Customer Experience Officer will assist in the effective operation of the organisation through the provision of accurate assistance and first time resolutions to both internal and external customers of council, in a “one stop shop” environment.
Key aspects of the role include the following;
- Receive customers and visitors to the council in a prompt and courteous manner.
- Answering all incoming telephone calls promptly, courteously, efficiently and in a manner that enhances the council's image, including during high volume or demanding situations.
- Identify the customer's needs, particularly regarding the sensitivity of the enquiry and take the necessary steps to assist, or, if required, appropriately refer the customer to the correct service provider or agency.
- The accuracy of data input, financial transactions and clerical records (e.g. cashiering, banking).
- Problems are occasionally complex or technical, with the Customer Experience Officer requiring some creativity and originality to assist in the resolution of problems.
How to Apply
Visit our website www.wodonga.vic.gov.au/careers
Use the “apply” button to commence your application.
Applicants will be required to;
- Upload a brief cover letter
- Upload a current resume
Prior to commencement, the successful applicant will be required to provide the following.
- A copy of a recent National Police Check (less than 3 months)
- A current driver’s licence
· Any other mandatory requirements outlined in the position description (eg. first aid, CPR, WWCC, forklift).
The completion of a pre-employment functional assessment (paid for by the council) might also be required.
If applicable, evidence regarding right to work in Australia will need to be presented.
Enquiries-All enquires will be responsed upon re-opening on Thursday 2nd Januray 2025
Team Leader Customer Experience-Lynda Huon- (02) 6022 9300- lhuon@wodonga.vic.gov.au
Applications close 11.59pm, Tuesday, 14th January 2025
Position description below