Hyphen Library and Visitor Experience Weekend Supervisor
- Part-time Permanent role Weekends included
- Hourly rate starting at $33.90 plus superannuation
- Great work-life balance
Wodonga Council is a local government organisation servicing one of Victoria’s fastest growing regional cities located in North East Victoria.
We offer the perfect balance of career growth a regional lifestyle and access to a vibrant city. Working with a growing and engaged community Wodonga Council’s programs and services are designed to deliver its vision for our city our people and our future.
Hyphen Wodonga Library Gallery is a vibrant community-focused library and gallery that seeks to foster connection creativity education and culture within a contemporary space. Working at Hyphen allows you to engage with a diverse range of audiences in a creative and flexible environment while delivering an exciting and wide-ranging program of exhibitions programs and services.
We are committed to fostering a safe and inclusive workplace where diverse styles backgrounds experiences and perspectives are valued appreciated and encouraged. We encourage applications from individuals of diverse backgrounds including but not limited to the Aboriginal and Torres Strait Islander community people with diverse gender identities and sexualities individuals with disabilities and people of all ages cultures and ethnic backgrounds. We welcome applications from veterans and if you wish to discuss your application with our People Team please contact hr@wodonga.vic.gov.au
What we will offer?
Career development
At Wodonga Council we offer continuous learning mentorship and professional growth opportunities. Whether you’re looking to expand your skills or advance your career we support your career development every step of the way.
Leave entitlements
Our organisation values work-life balance and offers generous and flexible leave entitlements to support your needs. We understand that access to time away from work when you need it will optimise the time spent in the office.
Location onsite
This role will require you to be onsite during working hours.
Hours of operation for Hyphen 7 days Mon to Fri 10am to 6pm Sat and Sun 10am to 3pm
EAP fitness program health and wellbeing initiatives
Join our team and take advantage of Fitness Passport find support in the Employee Assistance Program and enjoy a range of health and well-being initiatives designed to support your physical and mental wellness.
The role
The Hyphen Library and Visitor Experience Weekend Supervisor provides friendly and informative customer service to all visitors promoting current and upcoming exhibitions and experiences within Hyphen and the local area.
The role will provide library and venue support to staff and community seeking assistance including but not limited to accessing library resources and support with venue and various Information and Technology equipment. They may also support public programs events and activities where required.
Key aspects of the role include the following:
- Professionally represent the Council as a frontline staff member delivering a high-quality customer experience by welcoming visitors addressing inquiries promptly and providing accurate information about library materials events and services.
- Oversee the day-to-day operations of the venue supervising staff and volunteers ensuring tasks are effectively delegated and maintaining communication with the Hyphen Operations Coordinator and Team Leaders.
- Assist customers in accessing library technology such as computers printers and AV devices while maintaining reception areas tidying informational displays and ensuring operational readiness of equipment and resources.
- Handle retail and ticket transactions using Point of Sale systems assist with customer booking inquiries and support preparation for programs events and venue bookings.
- Conduct tours facilitate educational visits and provide support for activities ensuring a positive and engaging visitor experience while collecting and sharing visitor data and statistics.
Key Selection Criteria
Our ideal candidate will be able to show us the following
- Completion of High School Certificate and or Certificate III Library and Information Studies OR relevant customer service work experience.
- Well-developed written and verbal communication skills with the ability to communicate effectively with customers members of the public and other employees to provide a high level of customer service in a busy and varied environment.
- Well developed alphabetical and numerical skills for the purpose of working within library systems.
- Possession of computer skills for the purpose of assisting members of the public with using library technology service personal devices and providing IT support in programs such as Microsoft Word and Excel managing electronic files sending and receiving emails and internet research.
- Demonstrated experience in staff supervision and a commitment to contribute to a positive team environment.
- Ability to work on weekends.
How to Apply
Visit our website www.wodonga.vic.gov.au/careers
Use the apply button to commence your application
Applicants will be required to;
- Complete an online form and address the key selection criteria as outlined above support on how to address this criteria can be found here
- Upload a brief cover letter
- Upload a current resume
Prior to commencement the successful applicant will be required to provide the following
- A copy of a recent National Police Check less than 3 months
- A current driver’s licence
Any other mandatory requirements outlined in the position description eg first aid CPR WWCC forklift
The completion of a pre-employment functional assessment paid for by the council might also be required
If applicable evidence regarding right to work in Australia will need to be presented
Enquiries
Team Leader Hyphen Karen Gardner (02) 6022 9351 kgardner@wodonga.vic.gov.au
Applications close 11.59pm Wednesday 18th December 2024
Position description below