Hyphen Library and Visitor Experience Assistant
- Part-time Permanent role- Weekends included
- Hourly rate starting at $31.95, plus superannuation
- Great work-life balance
Wodonga Council is a local government organisation servicing one of Victorias fastest growing regional cities located in North East Victoria
We offer the perfect balance of career growth a regional lifestyle and access to a vibrant city Working with a growing and engaged community Wodonga Councils programs and services are designed to deliver its vision for our city our people and our future
Hyphen Wodonga Library Gallery is a vibrant community-focused library and gallery that seeks to foster connection creativity education and culture within a contemporary space Working at Hyphen allows you to engage with a diverse range of audiences in a creative and flexible environment while delivering an exciting and wide-ranging program of exhibitions programs and services
We are committed to fostering a safe and inclusive workplace where diverse styles backgrounds experiences and perspectives are valued appreciated and encouraged We encourage applications from individuals of diverse backgrounds including but not limited to the Aboriginal and Torres Strait Islander community people with diverse gender identities and sexualities individuals with disabilities and people of all ages cultures and ethnic backgrounds We welcome applications from veterans and if you wish to discuss your application with our People Team please contact hr@wodonga.vic.gov.au
What we will offer?
Career development
At Wodonga Council we offer continuous learning mentorship and professional growth opportunities Whether youre looking to expand your skills or advance your career we support your career development every step of the way
Leave entitlements
Our organisation values work-life balance and offers generous and flexible leave entitlements to support your needs We understand that access to time away from work when you need it will optimise the time spent in the office
Location-onsite
This role will require you to be onsite during working hours
Hours of operation for Hyphen 7 days- Mon to Fri- 10am to 6pm & Sat and Sun-10am to 3pm
EAP fitness program health and wellbeing initiatives
Join our team and take advantage of Fitness Passport find support in the Employee Assistance Program and enjoy a range of health and well-being initiatives designed to support your physical and mental wellness
The role
Hyphen is a vibrant and accessible contemporary multipurpose venue managed by Wodonga Council Located within the heart of the central business area Hyphen sits within the prominent precinct incorporating The Cube Wodonga performing arts center
The Hyphen Library and Visitor Experience Assistant provides friendly and informative customer service to all visitors promoting current and upcoming exhibitions and experiences in the local area The role will provide library support to those seeking assistance accessing library materials or support with Information and Technology equipment The role also monitors the exhibition space and provides support to venue bookings events activities and programs within the Hyphen space
Key aspects of the role include the following:
- Professionally represent the Council at a key facility providing a welcoming and high-quality customer experience by addressing all inquiries promptly and courteously across multiple channels including in-person phone and online.
- Collaborate with staff and volunteers to ensure smooth daily operations including maintaining a tidy and functional reception area supporting library and gallery activities and assisting with programs displays and venue bookings.
- Assist customers with library functions such as locating materials managing loans and returns shelving items and providing guidance on the use of public technology and AV equipment.
- Process transactions for retail items tickets and artwork using Point of Sale and EFTPOS systems while maintaining and replenishing retail and informational displays.
- Collect and report visitor information and statistics guide customers to relevant displays and resources and provide educational tours or visitor group facilitation as required.
Key Selection Criteria
Our ideal candidate will be able to show us the following
- Completion of High School Certificate and or Certificate III Library and Information Studies OR relevant customer service work experience.
- Well developed written and verbal communication skills with the ability to communicate effectively with customers members of the public and other employees to provide a high level of customer service in a busy and varied environment.
- Well developed alphabetical and numerical skills for the purpose of working within library systems.
- Possession of computer skills for the purpose of assisting members of the public with using library technology service personal devices and providing IT support in programs such as Microsoft Word and Excel managing electronic files sending and receiving emails and internet research.
- A demonstrated understanding of visitor engagement within a public gallery setting including promoting an appreciation of art and culture within the community.
- Ability to work weekends.
How to Apply
Visit our website www.wodonga.vic.gov.au/careers
Use the apply button to commence your application
Applicants will be required to
- Complete an online form and address the key selection criteria as outlined above support on how to address this criteria can be found here.
- Upload a brief cover letter
- Upload a current resume
Prior to commencement the successful applicant will be required to provide the following
- A copy of a recent National Police Check (less than 3 months)
- A current drivers licence
Any other mandatory requirements outlined in the position description eg first aid CPR WWCC forklift
The completion of a preemployment functional assessment paid for by the council might also be required
If applicable evidence regarding right to work in Australia will need to be presented
Enquiries
Team Leader Hyphen Karen Gardner 02 6022 9351 kgardner@wodonga.vic.gov.au
Applications close 1159pm, Wednesday 18th December 2024
Position Description Below