Vacancy Details

IT Help Desk Officer 

  • Full time-Temporary role 
  • Salary starting at $71,554.08 plus superannuation 
  • Great work-life balance | Flexible working options available 

 

Are you looking for an organisation that supports staff through career development and flexible work options? 

Do you want to escape the city life and experience the regional lifestyle?  

Wodonga Council supports its staff in accessing genuine flexible work and leave options including working from home, flexible start and finish times, paid parental leave arrangements and purchasing additional leave.   

Want to read more about life in Wodonga? Click here or visit our website here. 

Wodonga Council is dedicated to providing high quality services across the community.  

We are a values-driven organisation that is committed to building healthy and engaged teams which benefit from our flexible work options, health and wellbeing initiatives, and development opportunities, so that we grow as individuals and as an organisation. We recognise the importance of balancing work and life and understand that priorities change with time.  

At Wodonga Council we offer meaningful work and take pride in what we do. 

 

The role 

This position will assist the information technology officer with help desk support with a strong focus on customer satisfaction, timeliness and team contribution. 

Key aspects of the role include the following:

  • Ensure timely customer support and knowledge transfer with minimal disruption, whilst recognising normal customer activities. 
  • Provide a highly professional, responsive and customer oriented approach at all times. 
  • Be highly visible and present as one of the first points of contact for IT service. 
  • Installation and configuration of new hardware as specified in Council’s replacement PC program. 
  • Assist with the imaging of new PC’s and the returning of leased equipment. 
  • Under direction, implement hardware and software application releases with minimal disruption, whilst recognising normal customer activities. 

 

Key Selection Criteria:  

Our ideal candidate will be able to show us the following. 

  1. A keen interest in Information Technology and willingness to undertake study in this area. 
  2. A positive and enthusiastic attitude. 
  3. The ability to work collaboratively in a team environment. 
  4. Demonstrated customer service skills. 
  5. Driver’s Licence (minimum Provisional licence). 

 

How to Apply 

Visit our website www.wodonga.vic.gov.au/careers 

Use the “apply” button to commence your application. 

Applicants will be required to upload three documents.  

  • A document addressing the key selection criteria as outlined above (support on how to address this criteria can be found here) 
  • A brief cover letter 
  • A current resume 

Prior to commencement, the successful applicant will be required to provide the following. 

  • A copy of a recent National Police Check (less than 3 months) 
  • A current driver’s licence 
  • Any other mandatory requirements outlined in the position description (eg. first aid, CPR, WWCC, forklift). 

The completion of a pre-employment functional assessment (paid for by the council) might  also be required. 

If applicable, evidence regarding right to work in Australia will need to be presented. 

 

Enquiries 

IT Helpdesk Coordinator - Angela Smith – 0435 544 981| asmith@wodonga.vic.gov.au 

 

Applications close 11.59pm, December 11, 2023. 

Position description below 

Wodonga Council is committed to the safety and wellbeing of all children and young people. 

Wodonga Council is an equal opportunity employer and provides many benefits for staff, including: 

  • Employee health and wellbeing programs; 
  • Flexible work arrangements; 
  • Learning and development; and, 
  • Career pathways and opportunities. 

The organisation prides itself on having a positive and supportive culture. We are committed to ongoing learning and development opportunities to grow and enhance the skills of our staff.  We have a strong commitment to the council’s corporate values of trust, integrity, learning and respect. 

We encourage applications from the Aboriginal and Torres Strait Islander community; people with a disability; people from any gender identity and sexuality orientation; and, people from every age, culture and ethnic background. 

If you have special needs that we can address to assist you to submit your application or to fully participate in the selection process, please contact us. 

We welcome applications from veterans and defence families. If you are a veteran and would like to discuss how your skills may transfer across, please contact us at hr@wodonga.vic.gov.au.