Customer Focus Officer

·         Two (2) positions available - one ongoing, one limited tenure to December 2022

·         Part-time – 32 hours per week

·         $62,952.24 per annum plus superannuation  (Pro rata)

·         Great organisational culture and supportive team environment

A fantastic opportunity currently exists to join our Customer Focus team as a Customer Focus Officer.

The Role         

The Customer Focus Officer assists in the effective operation of the organisation through the provision of accurate assistance and first-time resolution to both internal and external customers of the council in a “one-stop shop” environment.

You will ensure a positive image of the council is promoted when dealing with both internal and external customers and liaise with the Team Leader Customer Focus and other customer service officers as appropriate to ensure that the service delivery is effective and efficiently provided.

About You

To be successful in the role you will be a great team player who is quick to develop good relationships, is driven, hardworking, collaborative, solutions-oriented and passionate in providing a quality customer experience for our community.

You will also be able to demonstrate the following key selection criteria.

1.    Relevant qualification in customer engagement or business administration and experience in a high volume customer service and/or contact centre team role.

2.    Good verbal and written communication skills to communicate with customers, staff and members of the public.

3.    Well-developed computer skills and adaptability in using a variety of computerised systems.

4.    Demonstrated sound judgement and decision-making skills.

Please identify which positon (ongoing or limited tenure) you are interest in in your cover letter.

The successful applicant will be required to provide a copy of a National Police Check prior to commencement.

Working with Wodonga Council

Wodonga is a vibrant and growing city ideally situated on the Murray River in a stunning natural environment with surrounding hills, rich agricultural valleys, adjacent wineries and historic towns. Wodonga is one of the fastest-growing cities in Victoria and is undergoing major city redevelopment. Becoming part of our organisation comes with a great pride of working for our community.

If you want to enjoy shorter commute times, an extensive track and trail network in which to soak up the great outdoors and be at the centre of a diverse region offering award-winning wineries, historic townships, snow and water play and much more, then a move to Wodonga is the move for you.

Wodonga Council is an equal opportunity employer and provides many benefits for staff, including employee health and wellbeing programs, flexible work arrangements and career pathways and opportunities.

People enjoy working at Wodonga Council because we are an organisation that prides itself on having a positive and supportive culture. We are committed to ongoing learning and development opportunities to grow and enhance the skills of our staff. We have a strong commitment to the council’s corporate values of trust, integrity, learning and respect. Becoming part of our organisation comes with a great pride of working for our community 

Any enquiries regarding this position can be directed to Customer Focus Co-ordinator Lynda Huon on (02) 6022 9300. 

Applicants will be required to address the key selection criteria outlined in the position description (~150 words each) and provide a resume and brief cover letter. Support on how to address selection criteria can be found here.

To apply visit www.wodonga.vic.gov.au/careers; applications close August 8, 2021.